Imprint

truestram aerospace GmbH

Völckerstraße 42

22765 Hamburg

Germany

+49 160 7283851

www.truestream.de

info@truestream.de

Registration: Local Court Hamburg HRB 130508

VAT number: DE293342607

Responsible acc. §55 German Interstate Broadcasting Treaty: Frank Rister

Responsible acc. §5 German Telemedia Act: see above

About this website

truestream aerospace regularly verifies and updates the information on this website. Despite taking all possible care, the circulation of incorrect data cannot be completely ruled out as some information may have changed. truestream aerospace therefore cannot guarantee or be held liable for the validity, accuracy, and/or completeness of the information provided.

The same also applies to all other websites referred to via hyperlinks. The provision of links does not imply truestream’s recommendation or guarantee for any services offered by other parties. When you click on a link to an external website, you leave the truestream aerospace website. As a result, truestream is not responsible for the contents, data protection or technical safety on the linked website. Furthermore, truestream aerospace is not responsible for the content of websites that are linked in such a way to the truestream website.

In addition, truestream aerospace reserves the right to amend or supplement the information provided.

The content and organization of the truestream aerospace website is copyrighted. Any reproduction of information or data, particularly the use of texts, text parts, or images, requires the prior written consent of truestream.

This website uses cookies (small text files placed by a web portal in the computer systems of the users that visit it that may contain personal data). We collect anonymized data for statistics and analysis so that we can continue to improve our offering and the content of our website. These cookies allow us to determine visitor numbers and the effect of certain pages of our website, for example, and optimize our content.

You can prevent tracking via cookies (do not track, tracking protection list) and reject the storage of third-party cookies in your browser settings. If you delete all cookies, this will also delete any opt-out cookies placed, so you will have to actively opt-out again.

This website uses Visitor Analytics, a simple website analytics service which measures the traffic and visitors' general details of our website. Collecting these statistics, we can make our website visitors' experience better (e.g. which pages they visit and when, where they are approximately located, where does a user land first or if they are coming from a specific referral). Basically, as a website owner using Visitor Analytics, we do not use cookies to collect data about our visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. As an additional feature to Visitor Analytics, this website uses Visitor Recordings in the form of a simple website replay tool that records where our website visitors scrolled to and what they clicked on our website. We can see this information in playbacks and so called heatmaps. Collecting these statistics helps us to make our website more user-friendly and to reproduce and fix technical errors. Basically, as a website owner using Visitor Recordings, we are using a snippet of tracking code to collect data about our visitors’ journey on our websites, so which subpages they visit, what they clicked on, where they moved their mouse cursor to and where they scrolled. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user.

Data Protection

The data protection notices provided below reflect the enhanced transparency requirements as provided in the EU General Data Protection Regulation and apply to processing for this website only. Other websites are not subject to these data protection notices and may provide their own specific data protection guidelines.

truestream aerospace processes personal data in accordance with the provisions of the EU General Data Protection Regulation (GDPR) and the German Data Protection Act (BDSG). We collect and process your data exclusively for specific purposes. These may arise due to technical necessity, contractual obligations or express requests on the part of users.

For the purposes of contacting you following inquiries regarding our products and services, for taking steps prior entering a contract or to comply with a contract, and also to maintain customer relations with you (sending you offers and information), we require and process certain personal data, such as your name, address and e-mail address. Consent for processing of your personal data is obtained e.g. by contacting us via e-mail or requesting a log-in. Article 6 (1) (a), (b) and (f) GDPR serve as the legal basis for obtaining your consent and processing your personal data.

For the purposes of our legitimate interests pursuant to Art. 6 (1) (f) GDPR, we process your data  to provide you with relevant information about your requested services, for the purpose of preventing, investigating and prosecuting criminal offenses, such as fraud, e.g. credit card or identity fraud, the use of fraudulent means to obtain special terms or prices, to enforce legal claims, including debt collection and defense in the event of legal disputes, for auditing purposes, to safeguard of IT security and operations, to guarantee flight safety, for creating international aviation statistics, for the purpose of creating statistics to improve our products and services (creating anonymized customer profiles for this purpose, not to be used to analyze or predict any aspects relating any personal preferences), to communicate with you, to the extent that an ongoing business relationship with you or your employer already exists, or it is intended to be established (business contacts).

For technical reasons, we collect certain data when you visit the truestream aerospace website such as date and duration of your visit, the web pages used, the identification data of your browser and type of operating system used as well as information on the website via which you were routed to our site. Your data is processed based on your consent pursuant to Art. 6 (1) (a) GDPR for specific purposes, especially for market research and customer surveys, to support processes relating to usage of this website, for analytical purposes so that we can optimize our offers. In order to ensure the continuous improvement of our content, we store and analyse pseudonymized usage data from your online activities. The legal basis for this is Art. 6 (1) (f) GDPR.

For compliance with legal obligations pursuant to Art. 6 (1) (c) GDPR and if obliged to do so by law,, we process personal data in order to meet duties of retention under commercial or tax law or to meet legal security requirements (such as Section 7 of Germany’s Aviation Security Act [LuftSiG]).

​In the context of the data processing above and the respective legal bases given (contract performance, legitimate interests, consent or processing obligations under law), your data may be passed on to truestream aerospace partners, service providers and other parties performing part of the contracted service.​

​Your personal data is erased as soon as it is no longer required for the purposes stated. However, if necessary, we must continue to store your data until the retention periods and deadlines expire, set by the legislator or supervisory authorities, which may arise from the German Commercial Code (Handelsgesetzbuch), Tax Code (Abgabenordnung) or Money Laundering Act (Geldwäschegesetz). These generally amount to six to ten years. We may also retain your data until the statutory limitation periods have expired (usually three years, but up to 30 years in some cases), provided that this is necessary for the establishment, exercise or defence of legal claims. After that, the relevant data are routinely erased.

​For legally stipulated or contractual requirements, we have marked the respective input fields on our website forms as mandatory, which are to be filled out on your part, so that we can provide you with the desired contract or service.

Any consent given can be withdrawn at any time. Withdrawal of consent has effect for the future only and does not affect the lawfulness of data processed until the withdrawal.

If you have any further questions regarding data protection in connection with this website, if you request information about what information is stored about you, if you want to request the correction, deletion and restriction of processing your personal data (as long as legally permissible and possible with regard to an existing contractual relationship) or if you want to object against data processing for reasons arising from your particular situation, please contact us by e-mail to contact@truestream.de.

 
 
 

Dispute Resolution

Acc. Art. 14 (1) ODR, the European Commission provides a platform for online dispute resolution:

https://ec.europa.eu/consumers/odr/main.

Acc. Art. 57a Air Traffic Act (LuftverkehrsG), truestream aerospace GmbH is obliged to participate in consumer arbitration. The relevant arbitration board is:

Luftverkehr beim Bundesamt für Justiz

Adenauerallee 99-103

53113 Bonn

www.bundesjustizamt.de/luftverkehr

Picture Credits

All pages

Picture by truestream aerospace GmbH

About

Pictures by Kerstin Bittner / www.kerstinbittner.de